Replacement & Exchange Policy

Due to the delicate and handcrafted nature of our jewellery, we do not accept returns for refund unless the product is damaged in transit.

Replacement guarantee: if your item arrives damaged, we will send you a replacement of the same product. To qualify, please provide an unboxing video showing the full process — from before opening the package until the product is fully visible.

Please notify us of any damage within 24 hours of delivery so we can assist you promptly.

Customers may ship the damaged product back to us for replacement; pickup service is currently not available.

Minor imperfections that do not affect product usability or quality are not eligible for return or replacement.

Exchanges: we exchange a piece for a different size or colour of the same product when you write to us within 3 days of delivery and the piece is unworn, with its packaging intact. Exchanges are considered case by case and depend on the size or colour you want being in stock. Shipping both ways is paid by the customer, and the exchanged piece is sent once we receive and check the original. Sale and combo items cannot be exchanged.